Customer service representative, Kaiāwhina ratonga kiritaki
Also known as
- Customer service rep, customer care representative, contact centre worker, call centre representative, customer enquiries representative, call centre worker, customer care assistant
Customer service representatives respond to enquiries and questions, deal with complaints, provide information about products and services, take orders and process returns.
2:14 mins
Your pay could be
$48K
Lower
$49K to $74K
Most common
$93K
Upper
How does this pay compare?
Pay is before tax
Customer service representatives
- usually work regular business hours but may work part time, shifts, evenings and weekends
- usually work in offices and contact centres
- need to solve problems, communicate well and work well under pressure
Tasks
- Discuss goods or services information with customers or patrons.
- Respond to customer problems or complaints.
- Maintain financial or account records.
- Refer customers to appropriate personnel.
- Calculate costs of goods or services.
- Collect deposits, payments or fees.
- Execute sales or other financial transactions.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Provide notifications to customers or patrons.
- Promote products, services, or programmes.
You usually learn on the job to become a customer service representative and a qualification or experience may be useful.
You may need
- a New Zealand Certificate in Retail (Customer Service and Sales Support) (Level 2)
- to complete an Online Virtual Contact Centre Course from The Ministry of Social Development and CCNNZ
- experience in similar work
If you’re in school
You usually don't need specific NCEA levels for this job, but Level 2 may be useful.
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