Customer service representative, Māngai ratonga kiritaki
Also known as
- Customer service rep, customer care representative, contact centre worker, call centre representative, customer enquiries representative, call centre worker, customer care assistant
Customer service representatives respond to enquiries and questions, deal with complaints, provide information about products and services, take orders and process returns.

Duration
2:14 mins
Your pay could be
$50K
Lower
$52K to $77K
Most common
$99K
Upper
How does this pay compare?
Pay is before tax
Your training could be
0-1 year

Customer service representatives
- usually work regular business hours but may work part time, shifts, evenings and weekends
- usually work in offices and contact centres
- need to solve problems, communicate well and work well under pressure
Tasks
- respond to enquiries
- help customers with questions and problems
- explain products and services
- direct customers to the right person
- process payments
- keep customer and payment records
- prepare forms and customer documents
- send updates and notices to customers
- promote products and services
Enterprising
Social
Organised
Interests that fit this job
Interest quiz,
Kairoro Kaingākau
Do the Interest quiz to find out how well your interests fit with this job.
Do the quizYou usually learn on the job to become a customer service representative and a qualification or experience may be useful.
You may need
- a New Zealand Certificate in Retail (Customer Service and Sales Support) (Level 2)
- to complete an Online Virtual Contact Centre Course from The Ministry of Social Development and CCNNZ
- experience in similar work
If you’re in school
You usually don't need specific NCEA levels for this job, but Level 2 may be useful.
Path FinderTiro Whetū,
Discover the steps to this career idea.
Loading job ads
Path FinderTiro Whetū,
Discover the steps to this career idea.
Other career ideas in Administration and customer servicesĒtahi atu huatau aramahi i Mahi whakarite me ngā ratonga kiritaki,
Showing career ideas 1-6 of 13