Information technology helpdesk and support technician, Kaihangarau āwhina me te tautoko mō te hangarau mōhiohio
Also known as
- Desktop support technician, information systems technician, computer systems technician, IT customer support officer, network support technician, IT helpdesk technician
Information technology helpdesk and support technicians give technical support to computer users. They may set up computer equipment and resolve technology problems.
Your pay could be
$50K
Lower
$61K to $97K
Most common
$131K
Upper
How does this pay compare?
Pay is before tax
Information technology helpdesk and support technicians
- usually work regular business hours but may work shifts
- usually work in offices
- need to be methodical, solve problems and communicate well
Tasks
- fix computer and software problems
- help people with computer issues
- set up computers and other devices
- check internet and network connections
- update and install new software
- reset passwords and unlock accounts
- explain how to use software programs
- test systems to find faults
- record and track computer issues
- send issues on to experts
Practical
Investigative
Organised
Interests that fit this job
Interest quiz,
Kairoro Whakaritea
Do the Interest quiz to find out how well your interests fit with this job.
Do the quizYou usually need experience to become an information technology helpdesk and support technician and a qualification may be useful.
You may need
- experience in similar work
- a relevant tertiary qualification in computer science, information systems or similar area
- knowledge of computer software and hardware
If you’re in school
You usually need NCEA Level 3 to do the study or training for this job.
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