Reservation and ticket agent, Māngai whakarite haerenga
Also known as
- Airline customer service agent, airline reservations agent, fares and ticketing consultant, travel reception clerk, travel reservation clerk
Reservation and ticket agents make and confirm travel arrangements for passengers and sell transportation tickets.
Your pay could be
$50K
Lower
$61K to $95K
Most common
$124K
Upper
How does this pay compare?
Pay is before tax
Your training could be
0-2 years
Reservation and ticket agents
- usually work regular business hours but may work evenings and weekends
- usually work in offices, airports and hotels
- need to be organised, accurate and communicate well
Tasks
- book travel tickets and reservations
- help people plan their travel
- provide travel information to customers
- collect payments and booking fees
- review customer booking information
- assist customers with forms
- send travel updates
- help passengers with luggage
- track luggage and travel items
Organised
Enterprising
Social
Interests that fit this job
Interest quiz,
Kairoro Kaingākau
Do the Interest quiz to find out how well your interests fit with this job.
Do the quizYou usually need experience to become a reservation and ticket agent and a qualification may be useful.
You may need
- experience in similar work
- a New Zealand Diploma in Tourism and Travel (Level 5)
If you’re in school
You usually don’t need specific NCEA levels for this job, but Level 2 may be useful.
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People employed
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