Emergency dispatcher, Kaiwhakarite ratonga ohotata
Also known as
- Emergency medical dispatcher, fire and emergency dispatcher, police dispatcher, emergency call handler
Emergency dispatchers answer calls from the public and send out emergency services like police, firefighters and paramedics.
2:58 mins
Your pay could be
$26
Lower
$29 to $34
Most common
$36
Upper
How does this pay compare?
Pay is before tax
Emergency dispatchers
- usually work shifts but may work full or part time during evenings, nights and weekends
- usually work in contact centres
- may do emotionally demanding work
- need to be responsible, work well under pressure and communicate well
Tasks
- discuss goods or services information with customers or patrons
- coordinate operational activities
- maintain call records
- provide basic health care services
- operate communications equipment or systems
- confer with coworkers to coordinate work activities
- answer telephones to direct calls or provide information
- search files, databases or reference materials to obtain needed information
- enter information into databases or software programs
- relay information between personnel
You usually learn on the job to become an emergency dispatcher.
You may need
- to complete an Emergency Medical Dispatch course
- experience in similar work
If you’re in school
You usually don’t need specific NCEA levels for this job.
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