Emergency dispatcher, Kaiwhakarite ratonga ohotata
Also known as
- Emergency medical dispatcher, fire and emergency dispatcher, police dispatcher, emergency call handler
Emergency dispatchers answer calls from the public and send out emergency services like police, firefighters and paramedics.
Duration
2:58 mins
Your pay could be
$27
Lower
$29 to $34
Most common
$37
Upper
How does this pay compare?
Pay is before tax
Your training could be
No specific training
Emergency dispatchers
- usually work shifts but may work full or part time during evenings, nights and weekends
- usually work in contact centres
- may do emotionally demanding work
- need to be responsible, work well under pressure and communicate well
Tasks
- answer emergency calls from the public
- organise police, fire or ambulance help
- give basic emergency instructions to callers
- communicate with emergency workers and teams
- gather important information from callers
- enter emergency details into computer systems
- relay information between emergency services
- keep records of emergency calls
- search databases for important information
Organised
Practical
Enterprising
Interests that fit this job
Interest quiz,
Kairoro Kaingākau
Do the Interest quiz to find out how well your interests fit with this job.
Do the quizYou usually learn on the job to become an emergency dispatcher.
You may need
- to complete an Emergency Medical Dispatch course
- experience in similar work
If you’re in school
You usually don’t need specific NCEA levels for this job.
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Job Insights,
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People employed
240
Employment change
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