Hotel and motel receptionist, Kaiwhakatau manuhiri hōtera, mōtera hoki
Also known as
- Front of house, hotel receptionist, motel receptionist
Hotel and motel receptionists check guests in and out, make reservations, process payments, and provide general customer service and information.
2:14 mins
Your pay could be
$24
Lower
$25 to $29
Most common
$31
Upper
How does this pay compare?
Pay is before tax
Hotel and motel receptionists
- usually work shifts, including nights, weekends and public holidays
- usually work in hotels or motels at front desks or reception areas
- need to be reliable, organised and communicate well
Tasks
- Greet customers, patrons, or visitors.
- Report maintenance or equipment problems to appropriate personnel.
- Distribute materials to employees or customers.
- Verify accuracy of financial or transactional data.
- Make travel, accommodations, or entertainment arrangements for others.
- Maintain financial or account records.
- Discuss account status or activity with customers or patrons.
- Refer customers to appropriate personnel.
- Calculate costs of goods or services.
- Execute sales or other financial transactions.
You usually learn on the job to become a hotel and motel receptionist and a qualification may be useful.
You may need
- a New Zealand Certificate in Hotel Reception (Level 4)
- experience in similar work
If you’re in school
You usually don’t need specific NCEA levels for this job.
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