Hotel and motel receptionist, Kaiwhakatau manuhiri hōtera, mōtera hoki
Also known as
- Front of house, hotel receptionist, motel receptionist
Hotel and motel receptionists check guests in and out, make reservations, process payments, and provide general customer service and information.
2:14 mins
Your pay could be
$24
Lower
$24 to $29
Most common
$35
Upper
How does this pay compare?
Pay is before tax
Hotel and motel receptionists
- usually work shifts, including nights, weekends and public holidays
- usually work in hotels or motels at front desks or reception areas
- need to be reliable, organised and communicate well
Tasks
- check guests in and out of accommodation
- greet guests and visitors
- make hotel and motel bookings
- process customer payments
- communicate with guests to resolve problems
- help guests with general information
- do administrative tasks
You usually learn on the job to become a hotel and motel receptionist and a qualification may be useful.
You may need
- a New Zealand Certificate in Hotel Reception (Level 4)
- experience in similar work
If you’re in school
You usually don’t need specific NCEA levels for this job.
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